A-dec custmer service

A-dec Customer Service. Let's Connect.

Human connection. It’s more important now than ever that we continue sharing knowledge and finding new ways to unite.

A-dec Customer Service is still here for you: answering calls in person (as always), helping you troubleshoot maintenance issues, and supporting questions about sterilization or proper equipment preparation for this period of nonuse.

So let us know how you’re doing--and don’t worry about the life stuff when you call. We love it that you have kids in the background or an occasional dog bark, because we’re doing the same thing.

We’re all in this together. We are here, same as before—and we’ll be here tomorrow.

That’s one thing you can count on.

Phone: 1-800-547-1883
Email: customer.service@a-dec.com

Contact Us

If you have questions or feedback, please contact A-dec Customer Service. You may also find answers to your questions in our FAQs.

A-dec Customer Service: 
Email: customer.service@a-dec.com
Phone: 1-800-547-1883

Hours of operation:
Available Monday-Friday from 5:00 a.m. to 5:00 p.m. Pacific Time (PT). Peak business hours are between 8:00 a.m. and 2:00 p.m. PT.

Global Headquarters

2601 Crestview Drive
Newberg, Oregon 97132 USA

2020 closure dates:
January 1
May 25
July 2-July 3
September 7
November 26-November 27
December 24-December 25

What is the warranty for A-dec dental equipment?
A-dec is pleased to offer a 5-year warranty for dental equipment and furniture purchased from an authorized A-dec dealer.  A 2-year warranty is offered for EA-53 electric motor, tubing, control modules, A-dec|W&H Synea, Proxeo, Endea, air motors, and Assistina products purchased through an authorized A-dec dealer. A-dec|W&H Alegra products are covered by a 1-year warranty. Read the full A-dec warranty information in the A-dec Regulatory Information, Specifications, and Warranty guide.

How can I repair my dental handpiece?
A-dec offers factory-authorized repair from technicians specifically trained to service your W&H handpieces. For repair services on products within their warranty, please contact your authorized A-dec dealer or A-dec Customer Service at 1-800-547-1883. For repair services on products outside their warranty period, please contact your authorized A-dec dealer to discuss the best option to meet your needs.

How do I return an A-dec dental handpiece loaner?
To return your loaner handpiece, use the box and return shipping label provided with your repair. If you have misplaced your return label, fill out the Clinical Products Repair Request Form, using “Loaner” as the dealer PO number to generate a new shipping label.

How do I check the status of my handpiece repair?
Call A-dec Customer Service at 1-800-547-1883. Please have your dealer Purchase Order (PO) number or handpiece serial number ready.

How do I compare A-dec dental products?
Find the right A-dec solution for you. Compare A-dec dental chairs, A-dec dental delivery systems, and A-dec cabinetry.

Where can I find dental equipment and furniture service guides?
Product service guides and additional documents are available in the Resource Center.

How do I order genuine A-dec replacement parts for your dental chair?
To order replacement parts, please contact your local A-dec dealer.

How do I maintain A-dec dental equipment?
Daily and preventative maintenance will help keep your dental equipment running smoothly. Use the Dental Office Equipment Maintenance checklist for easy reference.

How do I maintain my dental unit waterlines?
A-dec recommends doctors maintain their waterlines with A-dec ICX water treatment tablets, monitor the water quality, and use a shock treatment for effective and practical care of self-contained waterlines. Read more in the A-dec Waterline Maintenance Guide.

What upholstery colors does A-dec offer?
A-dec offers a variety of A-dec dental chair upholstery colors.

Order color samples

Order Color Samples

Visit the A-dec Inspire Me tool to order color samples.
Upholstery Colors

Upholstery Colors

See all A-dec dental chair upholstery colors.
Unparalleled Support

Unparalleled Support

Learn how A-dec's Territory Managers, dealers, and customer service representatives work together for your success.