We are full of gratitude for the healthcare workers and volunteers, communities, and governments around the world who are on the front lines of working to treat and contain the coronavirus COVID-19 outbreak. We are grateful for you, our dentists, and the patients you serve.
We hope you find these programs and resources helpful.
The sterilization center may be the heart of the practice, but people are the heart of the dental industry. And nothing is more important than protecting you and your patients.
As you prepare to reopen your practice, we'll be here as always, supporting you with tips for revisiting practice efficiency and sterilization methods, or just planning ahead for when we return to our patients full time—and we will.
We've gathered resources for COVID-19 related topics. We hope you find these resources helpful.
Human connection. It's more important now than ever that we continue sharing knowledge and finding new ways to unite.
A-dec Customer Service is still here for you: answering calls in person (as always), helping you troubleshoot maintenance issues, and supporting questions about sterilization or proper equipment preparation for this period of nonuse.
During these challenging times, it's important that we continue to share knowledge, communication, and human connection. A-dec is working to adapt how we can continue to support you and your business wherever we can.
We'd like to let you know about the curriculum and training we are able to offer at this time to keep moving dentistry forward.
We're all ready to return to normal. And when we do, the flood gates will open with patients who need to reschedule postponed appointments and procedures.
If you're thinking about outfitting that empty treatment room to handle the extra demand, now is the time.
With the Ready, Set, Rebuild promotion you'll get some of our lowest prices ever.
A-dec has created the United We Thrive 300, 400 and 12 o'clock preset packages that we can ship in a hurry. Promotion ends July 31st.
We are reducing retail prices by 15% through end of July. Use promo code: UNITED
With the Build & Store program, we'll store your purchases and ship when you're ready, through the end of November.
"How to Reopen Your Practice—A-dec Equipment Tips" provides key information to help ensure your A-dec equipment is ready for use. This handy reference guide includes information on:
If you have questions not covered in this guide, call A-dec Customer Service at 1-800-547-1883, or email firstname.lastname@example.org.
Do I need to be concerned about my compressor and vacuum systems after being shut down for so long?
Mechanical room systems are designed to run continuously, and long-term dormancy can make some components seize and break down more easily. Contact your authorized A-dec dealer if you have concerns about your system's performance. If you have Dean Dental systems, we recommend that you turn on the compressor and vacuum system at least one week in advance of opening your practice.
Please see How to Reopen Your Practice—A-dec Equipment Tips for additional details.
What if our dental chairs don't turn on after power to the clinic is restored?
Ensure that the chair power button (on or near the baseplate) is in the on position. The delivery system master toggle will not work if the chair power button is in the off position.
In light of COVID-19, what is A-dec's recommended dental unit waterline maintenance protocol?
A-dec recommends the same three-step protocol (monitor, shock, maintain) for maintaining dental unit waterlines (DUWLs)—slightly modified. Before you reopen your practice:
Please see the A-dec Waterline Maintenance Guide for additional details.
Is it necessary to reprocess all instruments?
This is the best solution to ensure sterility of all instruments. If the products are in a sealed pouch and have been properly stored, use your best discretion whether or not to reprocess. We recommend that you inspect each pouch to verify that the seal is intact and the instrument is clean and in good shape.
What if our Lexa sterilizer water tanks were not emptied before the shutdown?
Before using the sterilizer, drain both the used and clean water tanks and refill the clean water tank with distilled or demineralized water.
A-dec is committed to supporting healthcare professionals in the practice of dental equipment asepsis. Read the article, "COVID-19 and A-dec Dental Equipment Infection Control."
Patient protection goes beyond processes and protocols. It's about purpose and place to expedite materials management and streamline workflow. Download the Sterilization and Materials Management Solutions brochure.